Gordon College

BUSINESS OFFICE FREQUENTLY ASKED QUESTIONS

Below are a list of questions frequently asked by our students about the procedures of the Gordon College Business Office. If you have any additional questions, please contact the Business Office at 678. 359. 5010 or come by the office in Lambdin Hall room 230.

Q: If I have enough financial aid to cover all my fees, is my schedule automatically held?
A: Yes. Students with enough financial aid or scholarships to pay for all charges will automatically have their schedules held. Do not assume that you are in this category. In Banner Web view Check Registration Status to see if aid has held your schedule or if you still owe money. Money owed must be paid by the appropriate deadline, or your schedule will be dropped.
Q: Four questions popped up when I logged into Banner. What are they asking?
A: Financial aid is used to pay for current term charges. These questions are asking you whether or not you want the Business Office to hold your financial aid to pay for other items. You may authorize us to hold money for future charges such as books, Gordon Commons rent, prior semester charges, or non-institutional charges such as parking tickets, tests, fines, etc. Be sure to read the questions carefully. Once you authorize us to pay for a charge, we cannot reverse it.
Q: How do I rescind a financial aid authorization if I decide I don't want to continue to have my money held for non-current term charges?
A: You can rescind financial aid authorizations through Banner Web. Go to the Financial Aid section and select Student Authorizations. Choose "Release Funds" in each drop down box you would like to change. Submit your request and you should receive a confirmation. Remember that we cannot reverse any charges already paid on your behalf. However, any future aid posted to your account will be refunded to you.
Q: How do I receive refunds from Gordon College?
A: Gordon College now refunds students through a company called Higher One. New students receive Easy Refund Cards from Higher One that they can use to set up their refund preferences. You can choose three options:
  1. Receive money through an existing bank account of your choosing.
  2. Set up a One Account in which case the Easy Refund Card becomes a debit card and can be used anywhere MasterCard is accepted. We also have a Higher One ATM on campus from which you can withdraw money at no charge.
Q: Will I receive my financial aid refund on the first day of class?
A: No. Financial aid will be posted to accounts ten days prior to the start of classes. Federal aid will not be refunded to students through Higher One until two weeks after the first day of class. However, you may charge books against your federal aid in the Bookstore through the last day of drop add. You must present your student ID to the Bookstore cashier to use this feature. HOPE recipients will receive book money before the start of the semester through Higher One provided that the students have not authorized Gordon College to hold HOPE funds on campus for books. (See Four questions popped up when I logged into Banner. What are they asking?)
Q: How do I register my car?
A: You must register your car(s) online through Banner Web. Go to BOSSCARS and enter your car information. Upon completion you should see a temporary permit form that can be printed. Put that in your car window in such a way that your student ID number does not show. Purchase permits in the Public Safety Office in Gordon Hall.
Q: What do I need to do to cancel my Gordon Commons or Gordon Village lease?
A: Students are bound to their leases through the end of the year whether they move out or not. You must either continue payments or find a releaser to take over your lease. You can come to the Business Office to sign a release form to start that process.
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